Frequently Asked Questions

 

We, our partners and our delivery staff do everything we can to meet the promised delivery time. 

Didn't receive (everything)?
We cannot always ship all items from one order at the same time. In your account you can see if we sent everything at the same time. Once we have sent everything, it is best to wait contact contact our customer service.

Nothing is as important as delivery time. That's why you can see when we will deliver the item before you order anything. Items that are immediately in stock are usually delivered the next day. Items that are not in stock take a little longer to arrive.

Do you have a delivery address outside the Netherlands or Belgium?
Then your item will take longer to arrive. This table is a good guideline:

Land Average delivery time
Netherlands +/- 3 to 7 working days
Belgium +/- 3 to 8 working days

Is your order in your account? Then it worked.

If you ordered more than 45 minutes ago and you have not received a confirmation and there is nothing in it your account, then take contact on with customer service. And don't worry: if money has been debited, we will automatically refund you.

No, to protect your data, an order can no longer be adjusted. If your order has not yet been shipped, you can still cancel it in some cases. Please contact us immediately for this contact with us.

If your order has not yet been shipped, you can still cancel it in some cases.
Please contact us immediately for this contact with us.
Once your order has been shipped, you can return it or refuse it at the door.

Your order may have failed for several reasons. How quickly the money is in your account depends on the reason for your failed order and your payment method:

technical failure

  • iDEAL: within 10 working days
  • Credit Card: within 10 working days
  • Gift voucher/card: upgraded within 48 hours.

Because we work with different suppliers, products may be shipped separately. If items are missing from your order, you will usually receive them after 2-3 days.
 
We apologize for the inconvenience!

We will bear the shipping costs of the order.*
 
*It sometimes happens that we give away a number of items for FREE as a promotion. To cover the costs somewhat, we charge €6.95 in shipping costs.

Yes. You can return any order to us within 30 days without giving a reason. 

If you are not satisfied with your order, you can exchange or return it within 30 days of receipt. Products must be returned in their original condition and with labels and labels. The product must not show any signs of use.
 
A return shipment must always have a Track & Trace code. The sender is always responsible for shipping.
 
If we have received the items returned by you, we will ensure that the purchase amount is credited to your account within 14 days.

On this page https://liwolf.com/pages/track-your-order You can enter your order number to track your package.