Frequently Asked Questions
We, our partners, and our delivery drivers are doing everything we can to meet the promised delivery time.
Not received (everything)?
We cannot always ship all items from one order at the same time. In your account, you can see if we have shipped everything at once. If we have shipped everything, it is best to contact our customer service here.
Nothing is as important as the delivery time. That's why you can see when we will deliver the item even before you place an order. Items that are in stock are usually delivered the next day. Items that are not in stock may take a little longer to arrive.
Do you have a delivery address outside the Netherlands or Belgium?
Dan your article will take longer to arrive. This table is a good guide in that respect:
Land | Average delivery time |
Netherlands | +/- 3 to 7 working days |
Belgium | +/- 3 to 8 working days |
Is your order in your account? Then it was successful.
If you placed an order more than 45 minutes ago and have not received a confirmation, and there is also nothing in your account, please get in touch with customer service by contacting us. And don't worry: if money has been deducted, we will automatically refund you.
That your order has failed can have multiple causes. How quickly the money appears in your account depends on the reason for your failed order and your payment method:
technical malfunction
- iDEAL: within 10 business days
- Credit card: within 10 business days
- Gift voucher/card: recharged within 48 hours.