Netherlands / Belgium: 1-5 business days

Germany: 1-5 business days

France: 2-5 business days

Spain: 2-5 business days

Italy: 2-5 business days

Austria: 2-5 business days

Poland: 2-5 business days

Portugal: 2-5 business days

Switzerland: 2-5 business days

Norway: 3-5 business days

Sweden: 3-5 business days

Rest of Europe: 2-5 business days

Middle East: 4-6 business days

Asia: 4-6 business days

Australia & New Zealand: 4-6 business days

Rest of the World: 3-9 business days

Orders cannot be modified after placement. If your order has not yet been shipped, you may be able to cancel it in some cases by contacting us through the contact form.

You will receive a Track & Trace code by email once your order has been shipped. Use this code to track your package via the Track Your Order page.

Is your order in your account? Then it was successful.

If you placed an order more than 45 minutes ago and have not received a confirmation, and there is also nothing in your account, please get in touch with customer service by contacting us. And don't worry: if money has been deducted, we will automatically refund you.

Free shipping:

For all orders above €100 for the Netherlands, Belgium, Germany.

For all orders above €150 for the rest of Europe.

For all orders above €150 worldwide.

Shipping Costs and Delivery Times:

• Netherlands / Belgium: €5.99 (1-5 business days)
• Germany: €6.99 (1-5 business days)
• France: €6.99 (2-5 business days)
• Spain: €10.99 (2-5 business days)
• Italy: €10.99 (2-5 business days)
• Austria: €10.99 (2-5 business days)
• Poland: €10.99 (2-5 business days)
• Portugal: €11.99 (2-5 business days)
• Switzerland: €15.99 (2-5 business days)
• Norway: €15.99 (3-5 business days)
• Sweden: €15.99 (3-5 business days)
• Rest of Europe: €10.99 (2-5 working days)
• Middle East: €15.99 (4-6 business days)
• Asia: €15.99 (4-6 business days)
• Australia & New Zealand: €10.99 (4-6 business days)
• Rest of the World: €19.99 (3-9 business days)

You can pay with iDEAL, PayPal, Visa, Mastercard, American Express, Klarna, Google Pay, Apple Pay, and more.

The invoice will be automatically sent to your email address once the order is confirmed. Please check your spam folder for support@vify.io if you do not receive it.

If you cancel or return an order, the amount will be refunded on average within 7 working days after receiving the returned product. The speed of the refund depends on the payment method.

Yes, you can exchange or return your order within 14 days of receipt. Products must be in their original condition, without any signs of use, and with labels and tags attached. A return shipment must always include a Track & Trace code, with the sender being responsible for the costs.

Follow these steps to return an item:

1. Send an email to info@liwolf.com with the reason for return and your invoice number.
2. After approval by our customer service, the return will be processed in your account. You can then send the item to the address below. We recommend sending the package by registered mail:
   Liwolf
   Robert Kochtplaats 173
   3068JC Rotterdam
3. The costs for return shipping are at the customer's expense.
4. Upon receipt, we will inspect the product for usage or damage.
5. Once everything is in order, we will refund the purchase amount to your account within 14 days.

Because we collaborate with various fulfilment centers, it is possible that products may be shipped separately. If any items are missing from your order, you will usually receive them within 1 to 5 working days.

Yes, all our products come with a 2-year factory warranty. This means that during this period, you are entitled to repair or replacement for defects covered by the warranty.

The warranty covers manufacturing defects and defects that occur during normal use. The warranty does not apply to damage caused by improper use, modifications, incorrect installation, or negligent maintenance.

If you think your product is defective and falls under warranty, follow these steps:

1. Send an email to info@liwolf.com with a description of the problem, the invoice number, and photos/videos of the defect.
2. Our customer service will assess the issue and inform you about the next steps, such as repair or replacement.

No, if the product is covered by the warranty, the repair or replacement costs are fully covered by us. Any shipping costs may be at your own expense, depending on the situation.
Unless the product has been damaged or become defective due to incorrect use. In that case, we will charge investigation costs of €75.

If your product becomes defective outside the warranty period, we can still offer repairs for a fee. Please contact our customer service for more information on repair options and costs.

Yes, if you make modifications to the product yourself, such as extending the cables or adding non-original parts, the warranty may be voided. We always recommend using original parts and not making any modifications without consulting us.

In some cases, an error message may occur due to the parking heater not being connected correctly, or due to other issues. Always use the original wiring harness (power connection). Any modifications may void the warranty.

E-00: NO ERROR
There is no error message, the parking heater is functioning properly.

E-01: Under tension
The battery does not have enough power, please charge the battery. Possible causes:

• The cable harness has been extended (use a minimum of 6 mm thick cable, as warranty may be voided in case of modifications).
• The multi-controller is set to 24V, while it should be 12V.
• An additional fuse has been added, please check if it is connected correctly.

E-02: Overspanning
The tension is higher than the allowed level. Reduce the tension to 12V.

E-03: Glow plug problem
Possible causes:

• Check if the glow plug is still intact. You can briefly connect the glow plug to the 12V battery to see if it still works.
• Check the tension.
• Check if the gauze is not blocked or dirty.
• The battery may be damaged, causing the glow plug to not work properly.
• If everything is functioning properly, the combustion chamber can become dirty due to frequent use at low temperatures. Regularly run the parking heater at a high temperature to prevent this.

E-04: Fuel pump disconnected
Check the cable to the fuel pump and make sure the plug is securely attached. The pump may also be clogged; gently tap the diesel pump a few times. Kerosene can sometimes be the cause of blockages.

E-05: Overheating
Check if the air intake at the back of the heater is not blocked and if the fan is working properly. Also, check if the vent and the heating duct are not blocked.

E-06: Ventilator motor fault
This is usually caused by low voltage. Check the magnet sensor at the fan; it may be misaligned. Ensure that the heater is not mounted too tightly so that the fan can rotate freely.

E-07: Communication problem between controller and heater
Check the cables and connectors. Low voltage can also be the cause. A mismatch between the multi-controller and the motherboard (circuit board) can also cause the problem.

E-08: Low fuel

• Air in the fuel lines (can occur from driving with low fuel).
• Check if the fuel filter is full.
• The pump must be correctly installed (at an angle of at least 45 degrees).
• Check the fuel lines for leaks or kinks.
• Air in the fuel line can lead to an E-10 error message due to an excess of diesel in the heater.

E-09: Temperature sensor problem
The temperature sensor probably needs to be replaced. If this is not the issue, it could be related to the motherboard.

E-10: Accumulation of errors
One or more of the above error codes have occurred and the device has attempted to restart multiple times without success.

WARNING:
Messages E-08 and E-10 are related to fuel. If the heater is turned on without diesel in the tank, this can cause damage. Check if there is enough diesel in the tank to prevent damage.

1. How much electricity does a parking heater consume during 10 hours of use?
The total power consumption of a parking heater running for 10 hours can vary. In this case, it is estimated that a parking heater:

• During startup, reaching operating temperature, and shutdown, a total of 2 Ah is consumed.
• To maintain the operating temperature for 9 hours, approximately 0.5 Ah per hour is consumed, resulting in a total of 4.5 Ah.

2. What is the total estimated power consumption of the parking heater over a period of 10 hours?
Based on the calculated values, the total estimated power consumption of the parking heater during 10 hours of use would be 6.5 Ah.

3. Are these power consumption calculations representative for all parking heaters?
These calculations are based on the specified data for this specific scenario. The power consumption of parking heaters may vary depending on the type, capacity, and other factors. It is recommended to consult the specifications of the parking heater for accurate information on power consumption.

4. Can these figures be used to plan battery usage?
Yes, the estimated power consumption can be used as a guideline to plan the use of the battery. However, it is important to take into account the capacity of the battery and other electrical loads to determine the total usage time.

5. Are there any other factors that can influence power consumption?
Yes, various environmental factors, the capacity of the parking heater, the condition of the battery, and the usage pattern can all affect the actual power consumption. It is advisable to take these variables into account when planning the use of the parking heater.

Our space heaters have a low fuel consumption compared to idling. The exact consumption depends on various factors, such as the size of the vehicle and the desired temperature.

A parking heater is a device installed in vehicles or vessels to heat and ventilate the interior without the engine running. It contributes to comfort, fuel savings, and environmental friendliness.

Parking heaters provide comfortable warmth, reduce fuel consumption, decrease emissions, and prevent freezing. They are ideal for vehicles, campers, boats, and more.

Our space heaters are suitable for cars, campers, boats, and trucks. For more information, we kindly refer you to the advice table.

Yes, our diesel heaters are designed for easy installation. Detailed installation instructions are included, but professional installation is recommended for optimal performance. Want to learn more? Then check out the page 'Installing a Diesel Heater'.

A typical installation requires a power source of at least 12V constant or a 220V inverter of at least 20 amperes, fuel tank supply, and air intake and exhaust ducts. Ensure that your vehicle or vessel is suitable for the installation.

We do not offer installation services, but we can refer you to professional installers if needed.

Our space heaters are operated with a Multi controller featuring an LCD display. This allows you to set the desired temperature and timer.

Regular maintenance is important for optimal performance. This includes checking and cleaning filters, ventilation ducts, and inspecting overall operation.

Tip: After use, set the parking heater to full power for at least 1 minute, this ensures that the parking heater burns cleanly in the combustion chamber!